Shipping policy

Shipping Policy

Thank you for shopping with Arabex. We are committed to delivering your orders quickly, safely, and efficiently across the UAE.

Orders are usually processed within 1–2 business days after confirmation.

Orders placed during weekends or public holidays may require additional processing time.

Estimated delivery time within the UAE is:

Delivery timelines are estimates and may vary due to courier operations or external factors.

We offer Free Delivery on selected products and promotional offers.

Shipping charges, if applicable, will be displayed during checkout before completing your order.

Cash on Delivery is available across most areas in the UAE for eligible orders.

Please ensure someone is available to receive the package at the provided address.

Once your order has been shipped, tracking updates may be shared via email or WhatsApp depending on the provided contact details.

While we aim for timely delivery, delays may occasionally occur due to:

Arabex is not responsible for delays caused by third-party courier services.

Customers are responsible for providing accurate shipping details.

If incorrect information is provided, delivery delays or failed deliveries may occur, and additional charges may apply.

If your package arrives damaged or incomplete, please contact our support team within 48 hours of delivery with photos and order details.

For any shipping-related questions or support, please contact us:

📱 Customer Support: Available 24/7