Refund policy
Return & Refund Policy
At Arabex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 7-day return policy from the date of delivery. To be eligible for a return:
-
The item must be unused and in its original condition.
-
The product must be returned with original packaging.
-
Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
-
Used or damaged products caused by misuse
-
Items returned without original packaging
-
Products damaged after delivery due to customer handling
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within a few business days through the original payment method or agreed refund process.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will arrange a replacement or refund if the issue is verified.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect upon arrival.
Return Shipping
Customers may be responsible for return shipping charges unless the item received is damaged or incorrect.
Order Cancellation
Orders can only be canceled before shipment confirmation. Once shipped, the order cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
📱 WhatsApp Support: Available 24/7